Both. We believe it is important to be able to explore specific themes and experiences of the full team to understand if engagement strategies are successful as a whole. The closed questions allow you to quantifiably compare experiences historically and across teams and departments.
However, it is equally important that your employees are allowed to express themselves as individuals. There are gold nuggets to be derived from each employee so facilitating that expression is vital. No two experiences are the same so SurveyBot gives you the best of both worlds.